Compare: CXone Agent WebRTC Extension vs CXone Agent Click-to-Dial

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Metric	CXone Agent WebRTC Extension	CXone Agent Click-to-Dial
User count	400,000	0
Average rating	2.29	0.00
Rating count	17	0
Last updated	2026-03-20	Unknown
Size	0.40 MB	Unknown
Version	1.0.21	Unknown

Short description	Enhance your CXone Agent experience with our WebRTC Extension for a reliable, independent softphone connection that ensures uninterrupted customer calls.	No summary is available yet.
Full summary	The CXone Agent WebRTC Extension provides a standalone softphone connection by routing audio outside the browser application. This setup increases reliability by preventing call disruptions if the browser or tab is refreshed or closed unexpectedly. Once installed and enabled, CXone Agent automatically detects and uses this extension as the integrated softphone, ensuring seamless audio communication with customers.	No description is available yet.